report: Benchmarking e-Government in Europe and the US

an oldie but a goodie, as the ad goes. not a bright picture for eu egov, but things may have change recently, as the egov component of the information society plan is more prominent. judge for yourself.

Benchmarking e-Government in Europe and the US
Irma Graafland-Essers, Emile Ettedgui
MR-1733-EC, 2003

Full Document: PDF (0.8 MB)

Abstract:

This study addresses the demand-side of e-government — not only usage — but also perceptions and barriers to utilization that have not been treated previously. Indicators to measure acceptance and adoption of e-government were used to build two surveys that were then piloted among members of the ‘general population’ in the 15 EU Member States, Switzerland and the U.S., and to IT managers in the commercial sector in seven EU countries. The survey shows that only about one third of businesses are currently using e-government. Among these, only about one third prefer this method over existing methods.